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Deliveries & Returns

Deliveries

How much does delivery cost?

We offer standard worldwide delivery free on all orders, which means that you can order beautiful, British-made clothing without worrying about onerous delivery costs. 

We do also offer express delivery, which is £6.00 for UK-based customers and £10.00 for our customers based outside the UK. We offer same-day delivery in London Zones 1-2 for £15.00.

How long does delivery take?

UK standard delivery: 3-5 business days (or faster)

Worldwide standard delivery: 3-8 business days (or faster)

UK express delivery (ordered before 2pm GMT): next business day

UK express delivery (ordered after 2pm GMT): 1-2 business days (or faster)

London same-day delivery Zones 1-2 (ordered before 2pm GMT): by 6pm same day

Worldwide express delivery (ordered before 2pm GMT): 2-4 business days (or faster)

Worldwide express delivery (ordered after 2pm GMT): 3-5 business days (or faster)

Are taxes included in my order?

All import taxes and charges are the responsibility of the customer.

Returns

How much do returns cost?

Returns are easy and, most importantly, free.

How long do I have to return an item?

You have 28 days to return your item from the day you received it.

How do I do a return or exchange?

Please follow these steps: 

1. Fill in this returns form and post your item(s) using a trackable service to: Isabelle Fox Ltd., PO Box 73944, London, EC1P 1QW. Please make sure all tags are still attached and that your item(s) is unworn;

2. Send an email to customerservice@isabellefox.com alerting us of your return or exchange and attaching a copy of your postage receipt;

3. When we have received your return, we will refund or exchange the item(s) as requested. Your postage will be refunded to your bank or Paypal account.

How long do returns take?

Once received, returns will be dealt with within 3-5 business days, though we always aim to do this faster. Any money that needs to be refunded should be received in your account shortly after, but how long this takes will depend on your bank.

 

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