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Deliveries & Returns

Deliveries

How much does delivery cost?

We offer standard worldwide delivery free on all orders, which means that you can order beautiful, British-made clothing without worrying about onerous delivery costs. 

We do also offer express delivery, which is £6.00 for UK-based customers and £10.00 for our customers based outside the UK. We offer same-day delivery in London Zones 1-2 for £15.00.

How long does delivery take?

UK standard delivery: 3-5 business days (or faster)

Worldwide standard delivery: 4-10 business days (or faster)

UK express delivery (ordered before 2pm GMT Mon-Fri): next business day

UK express delivery (ordered after 2pm GMT): 1-2 business days (or faster)

London same-day delivery Zones 1-2 (ordered before 2pm GMT Mon-Fri): by 6pm same day

Worldwide express delivery (ordered before 2pm GMT): 2-5 business days (or faster)

Worldwide express delivery (ordered after 2pm GMT): 3-6 business days (or faster)

Are import taxes included in my order?

All import taxes and charges are the responsibility of the customer.

Returns

How much do returns cost?

Returns are easy and, most importantly, free.

How long do I have to return an item?

You must alert us of your return or exchange within 14 days of receiving your order, and you have 28 days (from the day you received your order) to return your item to us.

How do I do a return or exchange?

Please follow these steps: 

1. Fill in this returns form and post your item(s) at your local Post Office using the prepaid label provided with your invoice (if you haven't received a prepaid label then please contact us). Please make sure all tags are still attached and that your item(s) is unworn;

2. Send an email to customerservice@isabellefox.com alerting us of your return or exchange;

3. When we have received your return, we will refund or exchange the item(s) as requested. 

How long do returns take?

Once received, returns will be dealt with within 3-5 business days, though we always aim to do this faster. Any money that needs to be refunded should be received in your account shortly after, but how long this takes will depend on your bank.

 

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